Services — Support

Help when you need it, not when it suits us

Real people, fast responses, and deep product knowledge — our support team is built around school calendars, not business hours.

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All systems operational
WhatsApp
Avg. response in 8 min
Email
Within 4 business hours
Phone
Mon–Fri, 8am–6pm WAT
Help Centre
24/7 self-service
Support Plans

Every plan. Every school.

All schoolcare subscriptions include support. The level of priority, speed, and coverage scales with your plan.

Feature
Starter
Professional
Enterprise
Response time (critical)
48h
8h
2h
WhatsApp support
✕
✓
✓
Phone support
✕
Business hrs
Priority line
Email support
✓
✓
✓
Dedicated account manager
✕
✕
✓
Help Centre access
✓
✓
✓
Ticket portal
✓
✓
✓
SLA guarantee
✕
✓
✓
How to Reach Us

Multiple ways to get help

Whatever the issue — from a quick question to a complex technical problem — there's a channel that fits.

WhatsApp

The fastest way to reach us for quick questions and urgent issues.

Message Now

Help Centre

Hundreds of how-to guides, video walkthroughs, and troubleshooting articles.

Browse Guides

Email Support

For detailed issues that need documentation or screenshots attached.

Send Email

Phone Support

Speak directly with a support consultant during business hours.

Call Now

"The schoolcare support team feels like an extension of our own IT team. They respond quickly, explain things clearly, and always follow through."

Mrs. Okonkwo
Head of Operations, Brightstars Schools, Lagos

Need support right now?

Visit our Help Centre for instant answers, or reach our team directly via WhatsApp.

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